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Student Support/Services

Mental health support and advice during the Easter Break Tuesday 6th April - Friday 16th April 2021


  • If you are struggling with your mental health during the Easter break and would like to talk to someone, please email and one of our specialist advisers will be in touch to make an appointment.
  • Alternatively, you can check out our Mental health VLE Page for more information, advice, and resources on managing your mental health & well-being.
  • NCC also provides out-of-hours support through our mental health partner Togetherall. Register using your student email address in the box that says, 'I'm from a university or college'.

If you are in crisis here are some other contacts that you may find useful:

  • If you feel that your life is in danger, call 999
  • Saneline - 03003047000
  • Samaritans - 116 123
  • Young Minds Crisis Text Line - 85258
  • Childline - 0800 1111

Togetherall Mental Health Support

New City College students going through a tough time can access free online support with Togetherall. Whether you're struggling to sleep, feeling low, stressed or unable to cope, Togetherall can help you get support, take control and feel better.

You will have access to a 24/7 online global community and professional support from trained professionals. Togetherall provides a safe space online to get things off your chest, explore your feelings, get creative and learn how to self-manage your mental health and wellbeing.

On Togetherall, you are totally anonymous to other members in the community, and your personal information is kept secure while you are on the site. The college will not be informed if you've signed up to Togetherall or know of your activity on the service, unless they are seriously concerned about your safety.

Most members report feeling better and more able to cope with their workloads as a result of using the service and nearly 65% use Togetherall outside of 9-5pm.

To join us, simply go to Togetherall and sign up under 'organisation' with your academic e-mail address.


Every 16 to 18-year-old student in college is part of a coaching group that meets weekly for mutual support, advice and guidance.  The coach establishes a close working relationship with their small group of students through weekly meetings and one-to-one appointments within those meetings.  Progress is reviewed, targets are set and the coach will help their students to access all the support they need. 

Additional support is also available for: 

  • general or specific learning difficulties 
  • deaf or hearing impaired 
  • blind or visually impaired 
  • medical needs and physical disabilities 
  • literacy and numeracy needs 
  • social, emotional and mental health needs 
  • exam access arrangements 

Special Educational Needs and Disabilities Team (SEND) 

The College SENCO and SEND team work alongside students with specific requirements in the following ways: 

  • Supporting smooth transitions, including work around EHCPs 
  • Specialist interviews (in conjunction with senior staff members) 
  • Assistance with movement around the College 
  • Classroom support, such as note taking 
  • The purchase and maintenance of specialist equipment 
  • Assistance with personal needs if required 
  • Enrichment activities to support preparation for adulthood 
  • Accompanying students on trips 
  • Ensuring special arrangements for examinations 
  • Liaison between tutors, coaches, support staff, parents and external agencies